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If you need help accessing, downloading, or using your Law Hound documents or toolkits, you can contact us using the details below.
Email: support@lawhound.co.uk
We usually reply within 24 hours (Monday to Friday).
Welcome & Introduction (included with every document/toolkit)
Every document and toolkit includes a Welcome & Introduction section. This explains:
• what the document or toolkit is
• what’s included
• how to use it how our blue/green system (see below) works
• where to start (for toolkits) a breakdown of all included documents
• a video walkthrough showing you exactly how to tailor your documents.
This means you always know:
• what you’ve bought
• how to use it
• where to begin how to complete it correctly
Understanding Your Documents, Toolkits & Videos
When you purchase a Law Hound document or toolkit, you’ll see a few different types of files. Each one has a different purpose, and knowing what you can (and can’t) do with them will help you get the best results.
(1) Editable Legal Documents (Word format)
These are your main legal templates. You can:
• download them
• edit them
• tailor them using the blue/green system (see below)
• save your customised version to use in your business
These are the files you’ll personalise and give to clients.
(2) Guidance Notes, Checklists & PDFs
These documents are designed to guide you, not to be edited. You can:
• download them
• read and use them
• follow the steps or checklists
You cannot edit these PDFs because they’re locked to protect the structure and ensure you’re always working from the correct version.
(3) Videos (Explainers & Background Information)
Some documents and toolkits include:
• background videos (e.g., “What is personal data under GDPR?”)
• step‑by‑step explainer videos showing you exactly how to tailor a document
These videos: can only be viewed inside Zenler cannot be downloaded are available to you any time while you have access to the product They’re there to make the legal side easier and clearer.
How to Download & Save Your Documents
Your Law Hound documents are delivered through Zenler. Depending on the type of file, you’ll either be able to download and edit it, or download and use it as‑is. Here’s how to access everything quickly and easily.
(1) Downloading Editable Legal Documents
Your legal templates are provided in Word format, so you can tailor them for your business. To download your editable documents:
• Open the document (by clicking on the document name which is in blue text) inside your Zenler product
• Click the document Download button
• Your file will save to your device (usually your Downloads folder)
• Open it in Microsoft Word or Google Docs
• Edit and tailor it using the blue/green system
These are the documents you will personalise and use with clients.
(2) Downloading Guidance Notes, Checklists & PDFs
These files are designed to guide you through the legal process. They are not editable, but you can download and use them. To download your PDFs:
• Open the PDF inside Zenler
• Click Download
• Save it to your device
• Open it in any PDF reader (e.g., Adobe Reader, Preview, Chrome)
These documents are locked to protect the structure and ensure you’re always using the correct version.
(3) Viewing Videos (Not Downloadable)
Some documents and toolkits include:
• background legal explanations
• step‑by‑step walkthroughs tailoring demonstrations
These videos are view‑only and can be watched inside Zenler at any time. You cannot download the videos because this protects the content and ensures you always have access to the most up‑to‑date version.
(4) Where Your Downloads Go
Most devices automatically save downloaded files to your: Downloads folder or your browser’s default download location. If you can’t find your file:
• check your Downloads folder
• search your device for the file name
• check your browser’s download history
(5) Opening Your Documents
ou can open your editable documents in:
• Microsoft Word (recommended)
• Google Docs (free and works well)
• Apple Pages (Mac users)
If your file opens as read‑only, simply choose: File → Save As save a new copy then edit the new version
Why this matters
Getting your documents downloaded and opened correctly is the first step to tailoring them properly. Once you’ve saved your editable version, you’re ready to move on to the next stage.
Blue Text & Green Text: What They Mean and How to Use Them
(1) Blue text— Helpful Notes, Comments & Guidance
Blue text appears throughout your documents to explain what a section means, why it’s there, or how to complete it. It’s there to guide you, give context, and help you understand what you’re filling in.
• You do not keep the blue text in your final document
• It’s simply there to help you tailor the content correctly
• Once you’ve read it and made your changes, you can delete the blue text
Think of it as your built‑in “legal translator”.
(2) Green text which is highlighted grey— Your Details to Add
Green text (which is highlighted grey) shows you exactly where to add your own information or make changes to our suggestions. This is the part you personalise so the document fits your business. Examples include:
• your business name
• your client details
• your service description
• your policies
Once you’ve added your details, should remove the green text and highlighting so it is left as normal black text .
Sometimes we make suggestions as to text you may want to use. For example, we may suggest that you charge a particular % interest for late payment. If you agree with our suggestions you can make the green text black and remove the highlight.
The green text is your “fill‑in‑the‑blanks” guide.
(3) How to Use Them Together
• Read the blue text first it tells you what the section is for
• Complete the green text (which is highlighted grey) by adding your details or confirm our suggestions.
• Delete the blue text because it’s only guidance
• Remove the green text (which is highlighted grey) making sure that you use black text
• Save your final version. This is the one you’ll use in your business.
This simple process ensures your documents are tailored correctly, consistently, and professionally.
(4) Why We Use This System
The blue/green system makes your documents:
• easier to understand
• quicker to complete
• harder to get wrong
• more consistent across your business
It’s the fastest way to get legally sound documents ready to use without needing to be a lawyer.
How to Tailor Your Documents
(1) Before you start - Before you start editing your legal documents, it’s important to understand the whole document and any guidance that comes with it. This helps you tailor everything correctly and avoid mistakes. Before You Start Tailoring and to get the best results, we recommend completing these steps first:
1. Read the full document - Read through the entire document from start to finish. This gives you a clear understanding of:
• what the document covers
• how the sections fit together
• what you’ll need to customise/personalise.
It also helps you spot anything that may not apply to your business.
2. Read any guidance notes and watch any background videos - Some documents and toolkits include written guidance, background explanations legal context videos. These help you understand why certain clauses exist and how they protect your business.
3. Watch the Explainer / Step‑by‑Step video (if included) - Many documents and toolkits include a video that walks you through:
• how the document works
• what each section means
• how to complete it correctly
• what to delete or adapt
This is the quickest way to understand exactly what to do. Once you’ve completed these three steps, you’re ready to start tailoring.
(2) Tailoring Your Document (Using Blue & Green Text)
After reading any guidance and watching any videos read the complete documents through, follow the Step -by step guidance below:
Step 1: Read the Blue Notes - Blue text explains:
• what the section is for
• why it’s included
• what you need to think about.
It’s guidance only. Once you’ve read it and made your changes, delete the blue text.
Step 2: Complete the Green Sections (highlighted grey) - Green text which is highlighted grey, shows you exactly where to add your own details, such as:
• business name
• client details
• service descriptions
• dates.
Replace the green text with your own information and then remove the green text and highlight making sure it is as normal black text.
Sometimes we make suggestions as to text you may want to use. For example, we may suggest that you charge a particular % interest for late payment. If you agree with our suggestions you can make the green text black and remove the highlight.
Step 3: Remove Anything Not Relevant - Some clauses are optional or include examples. If something doesn’t apply to your business: delete it or adapt it to fit your situation. Your final document should reflect your business.
Step 4: Keep Your Documents Consistent - Make sure your details match across all documents. For example:
• business name
• trading name
• address
• email
• service descriptions.
Consistency helps your documents be valid and look professional.
Step 5: Save Your Final Version - Once tailored make sure you save your customised version and keep a clean copy for future use. Use the tailored version in your business.
Need extra help?
Your Welcome & Introduction section includes:
• a breakdown of what’s included
• a blue/green explanation
• a video showing exactly how to tailor our documents,
If you need more support, you can also book a Clarity Call.
Troubleshooting
If something isn’t working as expected, the steps below will help you fix the most common issues quickly. These are the questions we’re asked most often and the solutions that usually sort things out straight away.
(1) I can’t open the document
This usually happens when: your device doesn’t have a program that can open Word files your browser blocked the download the file didn’t finish downloading
Try this fix: Make sure you have Microsoft Word, Google Docs, or Apple Pages installed Check your Downloads folder Try downloading the file again If using a phone/tablet, try downloading on a laptop or desktop instead
(2) I can’t edit the document
This normally means the file has opened in read‑only mode.
Try this fix: Go to File → Save As Save a new copy to your device . Open the new version — it will now be fully editable
If you’re using Google Docs: upload the file to Google Drive - open it choose File → Save as Google Docs
(3) The formatting looks strange
This can happen if: you’re using an older version of Word you opened the file in a program that doesn’t fully support Word formatting the document was opened in “preview mode”
Try this fix: Open the file in Microsoft Word (best option) Or convert it to Google Docs
Avoid editing in apps like Notes, Pages (older versions), or phone previewers
(4) I can’t find my download
Most devices automatically save files to your: Downloads folder or your browser’s default download location
Try this fix: Check your Downloads folder Search your device for the file name Check your browser’s download history Try downloading again and watch where the file saves
(5) The PDF won’t let me type or edit
This is expected because our PDFs (guidance notes, checklists, background info) are not editable. You can:
• download them
• read them
• follow the steps
But you cannot edit them. Only the Word documents are editable.
(6) I can’t download or save the video
Videos inside Zenler are: view‑only not downloadable always available to watch inside your product. This protects the content and ensures you always see the most up‑to‑date version.
(7) The document won’t open on my phone/tablet
Some mobile devices struggle with Word files.
Try this fix: Try downloading on a laptop or desktop Or upload the file to Google Drive and open it in Google Docs
Still stuck?
If you’ve tried the steps above and still need help, you can:
• check the Welcome & Introduction section inside your product
• watch the Explainer/Step‑by‑Step video
• contact us by email or book a Clarity Call for in-depth personalised support.
What we can help with accessing your purchase
• opening or editing your documents
• accessing your purchase
• downloading your files
• understanding what’s included
• choosing the right document
• technical issues with your account or the platform
• replacing lost access emails
• login or password issues
What we cannot help with
To keep our prices low and our documents accessible, we cannot provide the following unless you book a Clarity Call:
• legal advice
• document customisation
• document reviews
• advice on disputes or client issues
Clarity Calls
A Clarity Call is a focused, practical working session where we help you move forward with whatever you’re working on, whether that’s a document, a toolkit, or any aspect of your business. These sessions are designed so we work together during the call, meaning you leave with clarity, direction, and real progress made.
What a Clarity Call Can Help With
During your call, we can work on:
• reviewing your documents together
• helping you tailor or complete a document
• suggesting wording, drafting content, or helping you decide what to include
• understanding how a document fits into your business
• choosing the right document or toolkit
• planning how to start, grow, or change your business
• talking through a problem or opportunity
• exploring your next steps
• getting clarity on a decision you need to make .
If it’s on your mind, we can talk it through and work on it with you.
What Happens During the Call
A Clarity Call is a working session, not just a chat. During the call, we will:
• look at your document or issue together
• talk through what you need
• help you understand your options
• suggest wording or draft content with you
• help you complete sections correctly
• guide you through decisions
• make sure you leave with clarity and next steps .
You’re not left to figure things out alone because we work through it with you.
What a Clarity Call Is NOT
To keep things clear, a Clarity Call does not include:
• us completing documents for you after the call
• ongoing support or follow‑up work
• full legal advice or legal representation
• compliance audits or full document reviews outside the call
Everything we do happens during the call itself.
Who Clarity Calls Are For
These sessions are ideal if you:
• want help completing a document
• want to check you’re using the right document
• want to understand how a document fits into your business
• want help drafting or wording something
• want to talk through a business idea, change, or challenge
• want clarity on your next steps •
want expert guidance without committing to ongoing work
Book a Clarity Call
You can book Clarity Call a through the legal content your purchase or by using the link below. It’s the quickest way to get personalised, practical help and leave with confidence and clarity.
Book a Clarity Call
Contacting Support
If you still need help after checking the guidance, troubleshooting steps, and (if needed) booking a Clarity Call, you can contact us directly. We’re here to help you move forward as quickly and smoothly as possible.
How to Contact Us
You can email us at:
support@lawhound.co.uk
This is the best way to reach us for anything related to your documents, toolkits, or access to your products.
What to Include in Your Message
To help us respond quickly, please include:
• your name
• the email address you used to purchase
• the name of the document or toolkit
• a brief description of the issue
• screenshots if something isn’t displaying correctly .
The more detail you give, the faster we can help.
Our Response Time
We aim to respond within 2 working days. Most queries are answered much sooner. If your question is urgent or you need help completing something quickly, you may prefer to book a Clarity Call instead.
What Support Covers
We can help with:
• accessing your documents and toolkits
• downloading or opening files
• understanding how to use your product
• finding the right section or video
• clarifying how a document works
• pointing you to the correct guidance.
If you need hands‑on help, drafting, reviewing, or business guidance, a Clarity Call is the right option.
What Support Doesn’t Cover
Email support does not include:
• completing documents for you
• reviewing your tailored documents
• drafting content for you
• giving legal advice
• business planning or strategy
These are all things we can help with but they happen during a Clarity Call, not by email.
Before contacting us please check:
• your spam folder for your access email
• your account dashboard for your purchases
• that you’ve downloaded the files before editing that you’re using Word etc
• that you have tried logging out and back in again
• that you have tried a different browser (Chrome or Edge etc)
Urgent legal issues
We cannot assist with urgent legal matters. If you need immediate legal advice, please contact a qualified solicitor.
Need more help?
If you’d like help choosing or using your documents, you can book a Business Clarity Call.